INGATE

SIP Trunking Featured Article

February 06, 2013


ESI Enters Cloud UC Market, Acquires Vintalk Hosted PBX and SIP Trunking Services


By
Analyst, Business VoIP

Estech Systems, Inc. (ESI) gained instant entry recently into the cloud unified communications (UC) market by acquiring Vintalk hosted PBX and SIP trunking services from San Diego-based Vinculum Communications.


Vinculum has been providing hosted communications services since 2001, including hosted IP-PBX, SIP trunking, audio conferencing, fax services, disaster recovery, Internet access and international calling, to over 50 countries.

Specifically, ESI has purchased the retail assets of Vintalk, namely the infrastructure and the customer base associated with Vintalk’s SIP trunking and hosted PBX solutions. The transaction closed on January 9, 2013, and ESI is already offering the SIP trunking service, as well as audio conferencing, fax services and disaster recovery (these services are available as of January 20, 2013).  

The company also supports "bursting" to give customers additional peak capacity if needed.  

ESI will roll out the hosted PBX service in the second quarter of 2013 in conjunction with its own line of SIP telephones, now in beta testing. ESI resellers will primarily target businesses in North America (U.S., Canada), but also in Mexico.

The hosted or cloud UC market is maturing quickly, and the buzz of innovation around this market is refreshing and encouraging. In fact, though forecasts differ slightly, the various market research firms all predict strong growth in the cloud UC market. Research and consulting firm Frost & Sullivan says the North American Hosted IP telephony installed base will reach 17.5 million users by 2018, representing 15 percent of the total business telephony user base.

Hosted PBX services offer an alternative to traditional on-premises phone systems. Businesses can simply subscribe for a monthly service fee to access telephony system features and applications without having to deploy or maintain any system equipment onsite.

Many small businesses are finding that a fixed-rate (pay-as-you-go), quickly deployable hosted solution is appealing in today’s challenging and uncertain economic environment – this makes budgeting easy and also avoids getting locked into a particular solution for the long term.

ESI has been developing and selling premises-based business communications products for small and mid-sized businesses (SMB) across North America since 1987. The company currently offers a family of IP-enabled Communications Servers (ESI-50/100/200/600/1000) and a new, scalable, native IP system (IP Server 900), as well as associated phones and applications.

Now, with the acquisition of the Vintalk assets, ESI resellers can offer customers a subscription to a hosted PBX solution in lieu of purchasing on-site equipment.

ESI sees multisite businesses with small, branch locations as a particularly good opportunity since hosted services make it so easy to scale and tie in remote locations as requirements grow and change. So whether a business decides to subscribe to a hosted service or prefers to purchase and install PBX equipment onsite, ESI resellers are now in a position to meet any requirement.

ESI Hosted Services Fast Facts:

  • Services: SIP Trunking, Audio Conferencing, Fax Services, Disaster Recovery (GA January 2013); Hosted IP-PBX (GA 2Q2013)
  • Target Market: Primarily North America (U.S., Canada), plus Mexico
  • Capacity: Scalable (sweet spot 4-400 seats)
  • Data Centers: Los Angeles, New York
  • Call Control: Based on NetSapiens SNAPswitch technology
  • User Devices: ESI SIP phones (GA 2Q2013) or 3rd party SIP phones from Panasonic, Polycom, Yealink and snom; Linksys analog telephone adapters

ESI joins a number of other traditional business telephony vendors that are adding hosted UC services to their portfolio of premises-based IP-PBX, contact center, messaging and other UC solutions. Several are also beginning to offer (or develop) ‘hybrid’ solutions that include both hosted services and onsite solutions for businesses not yet ready to move all of their communications to the cloud.

For example, a business with an existing PBX already located on-site may find that subscribing to a call recording service or a disaster recovery service is more desirable than installing additional hardware and/or software for this onsite. ESI and others anticipate that these hybrid solutions will be a winning combination and will likely make sense for many businesses.

ESI’s SIP trunking service, based on the Vintalk acquisition, was launched on January 29, 2013, as well as Audio Conferencing, Fax Services and Disaster Recovery services. The ESI hosted PBX services will become available in the second quarter of 2013 in conjunction with a new line of ESI-developed SIP telephones for entry-level, mid-range and advanced needs.




Edited by Braden Becker
Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.