Recently, Presence Technology’s Suite 9 solution for Contact Centers was chosen as a recipient of the 2012 Unified Communications Product of the Year Award, sponsored by TMC’s (News - Alert) INTERNET TELEPHONY magazine.

Speaking on this occasion, Mike Mandato, executive vice president at Presence Technology, said they are honored that the latest version of Presence has been recognized as one of the most innovative products on the market.

Today, Presence Technology (News - Alert) provides Multichannel Contact Center software. Its Web Agent solution has been designed to seamlessly work with the existing Web browser regardless of the operating system. This solution promises several benefits to its clients, including the way they manage their customer service goals.

All three factors – time, expense and effort – can be improved by using Web Agent. In addition, Presence 9.2 will improve processes as well as ensure 24/7 availability of services.

Francisco Segovia (News - Alert), officer at Presence Technology said, "Using WebRTC enabled us to offer a higher level of audio quality- greatly simplifying not only the installation of our solution for agents but also easily integrating with a company’s existing CRM."

Presence Technology is a worldwide provider of contact center solutions, enabling contact centers to optimize resources and increase efficiency in the communications process with its customers.

 “The editors from INTERNET TELEPHONY are pleased to grant a Unified Communications (News - Alert) Product of the Year Award to Presence for its 9 Suite,” said Rich Tehrani, CEO at TMC. “Presence has again proven they are committed to quality and excellence while addressing real needs in the marketplace. We look forward to seeing continued advancement in technology solutions from Presence in the future.”