MMDesign provides innovative solutions for businesses by helping them with tools for today's rapidly changing environment with Web presence, e-commerce, IT and voice infrastructure. As the company's communications needs grew along with its sister company MMDBiz, they implemented SIPXecs, an open source unified communications (UC) platform for auto attendant and manage call routing. The next step for the company was finding a VoIP provider that supported SIPXecs and would improve efficiency. It chose Flowroute, a VoIP service provider with a carrier-grade platform.
The first noticeable benefit MMDesign and its international family of businesses experienced was a 25 to 30 percent monthly savings. Migrating from a POTS line to VoIP and SIP resulted in considerable savings. Unlike the previous provider, which was charging for every outbound route the company needed, Flowroute only charged for the minutes spent talking without call limitations.
Reliability is key for service providers because they have so many customers that are depending on them to ensure they will be able to communicate. Flowroute uses Tier-1 carriers around the world to ensure reliability and service along with 24/7/265 support with a live operator. This service comes with E-911 support with the location of where the call originated.
Call quality is usually a deal breaker for most consumers; a choppy call can result in many missed opportunities and even lose customers entirely.
"The voice quality is excellent. It’s definitely on par with or better than the PSTN," said President and CEO of MMDesign, Marcel Manzardo, in a statement.
Customer and employee engagement tools give MMDesign the ability to deliver voice mails through e-mail or route calls to mobile phones. This ensures the call or message the company is trying to deliver gets to its intended destination. Conversely customers will be able to deliver a message to an employee with the assurance it will be delivered on their mobile device or email.
"If employees are in the warehouse, they can simply forward their voice paths to their mobile phones and not miss any calls. Or if a customer leaves a message, it can reach an employee in the warehouse right away via email. That has increased our productivity," added Manzardo.
Edited by Jamie Epstein