In its newly published report, “North American Hosted IP Telephony and UCC Services Market analysis,” Frost & Sullivan says that companies in North America are looking to focus on their core businesses more than ever before. For this purpose, they are using hosted Internet protocol (IP) telephony and unified communications and collaboration (UCC) services.
According to the report, these companies are being helped by state of the art voice over Internet protocol (VoIP) technologies and cloud UC and UC-as-a-service (UCaaS). The only roadblock in more widespread adoption of these technologies is the worry about the security and control.
There is another factor that will delay the adoption of UCaaS and VoIP. Many companies have already invested heavily in premises-based communications infrastructure. So they will hesitate to invest in these new technologies in spite of their relative advantages, the report claims. But the report also states that these companies will eventually adopt new technologies as they look for increased agility.
“Small and medium businesses (SMBs) in North America use hosted services to gain greater flexibility and access to more advanced communications capabilities, while large organizations are making the switch to consolidate infrastructure and streamline vendor relationships," said Frost & Sullivan North America Unified Communications Program Director Elka Popova. "Going forward, the benefits of cloud solutions for mobile and remote workers as well as increasing service provider focus on service quality and reliability will boost penetration in larger, geographically distributed organizations.”
Frost & Sullivan has been publishing reports about various new markets in different parts of the world. Recently, the company released a new report on the state of cloud computing market in Brazil. According to the report, cloud computing is a rapidly evolving market in this region, thanks to Brazil’s improved IT infrastructure.