Security Featured Article

Conveyant Systems, a supplier of PC-based Attendant Console applications, has released the Sentry E911 hosted solutions app for the Avaya CS 1000 PBX (News - Alert). The company asserted that it is now offering cost-effective solutions designed to help enterprises maximize 911 call management as well as safeguard the infrastructure and respective customers during emergencies.

When a 911 call is made, the emergency response team at times may not know the caller's specific floor, room or building. In addition, on-site personnel may not even be aware that a 911 call was placed -- further delaying assistance for the 911 caller. Conveyant (News - Alert) Systems said that its portfolio of enhanced E911 hosted solutions addresses these concerns, and more, when there is an emergency. By pinpointing a 911 caller's location, these solutions provide precise location information to the contact center’s PBX, which is passed on to the 911 Public Safety Network.

The newly announced Sentry is designed as a modular framework to provide the functions enterprises need to help solve their E911 issues including IP phone location discovery and on-site notification. The system is also flexible allowing users to customize it for each app based on specific needs; this also makes the solution more affordable as users deploy only what they actually want.

Officials with Conveyant Systems asserted that the Sentry E911 hosted solution for the CS 1000 tracks IP phones as they move throughout an organization, and receives automatic notification when an IP phone registers on the network.

Conveyant added that the TeleDirectory Sentry is an effective tool to assist enterprises in protecting themselves and their customers in an emergency. By providing on-site notification to key personnel, via screen pop or e-mail, first responders may quickly be directed to the emergency. In addition, database management facilities ensure that the right information is sent to the PSAP, and that the call is directed to the right place.

The company asserted that its solution is a cost-effective option for organizations utilizing Avaya’s (News - Alert) CS1000 that require IP discovery and on-site notification, helping to put customers on the correct path toward next-generation E911. A service such as 911 ETC’s VoIPConnect can then route the 911 call with the location of the caller to the public safety answering point. The service works with any type of phone that is included on the enterprise IP network including digital, analog, IP hardphones, softphones, and SIP phones. Billing is monthly and is based on the number of phones utilizing the service.