Today, Acme Packet (News - Alert) and NICE Systems announced a product geared toward offering a better solution in terms of session recording capabilities, powered for the first time by the SIPREC protocol.
The use of the SIPREC protocol in the Acme Packet / NICE Systems (News - Alert) product allows for a more standardized approach to session recording capabilities, as well as both consolidating and simplifying the project as well.
More specifically, the new solution offers a variety of new features, including a better recording functionality that allows for a wide array of tools to be used with it like VoIP, SIP trunking, and IP-driven video calling and collaboration systems as well, which are steadily on the increase in many industries. Moreover, the SIPREC protocol allows for contact centers and other enterprises to make their recording sessions simpler and more consolidated, which in turn reduces management and maintenance time and accompanying costs spent in their pursuit.
It also allows for increased capacity in recording, as well as more functional enhancements while still ensuring that regulator-required necessities are still well in hand and accounted for. The combination of Acme Packet and NICE's individual offerings in the overall package, meanwhile, ensures that accurate recordings, with good quality audio, are still a part of things, ensuring that proper speech analytics can be used, as well as serving as a jumping off point for decision making and guidance.
And, with the improvements to the overall offering comes a wide potential savings, thanks to the ability to consolidate the recording infrastructure needed and the ability to simplify recording deployments.
It's hard not to be interested in a system that not only promises greater overall functionality, but promises it along with the ability to save time and money with its deployment as well. The Acme Packet / NICE SIPREC system should go a long way toward providing a comparatively simple recording structure that also provides the necessary features to keep operations moving along simply with an eye toward future improvements.
Edited by Rachel Ramsey