Helping security dealers improve service and reduce exposure to higher fuel costs, Alarm.com (News
), a provider of digital wireless and Web-enabled security technology, has announced the AirFX Remote Toolkit. AirFX Remote Toolkit is a Web-based tool that lets security dealers program security system settings and troubleshoot customer issues remotely.
With the help of the Alarm.com dealer Web site, every Alarm.com security dealer can quickly and easily make programming changes. Alarm.com’s AirFX Remote Toolkit requires no software or phone line or Internet connection to the customer’s security system. To create this first-ever completely wireless remote management capability, the company has worked closely with GE Security.
Allowing dealers to execute a broad range of programming commands remotely via a secure online administrative portal, the AirFX Remote Toolkit extends Alarm.com’s commitment to delivering “always-on” home security and home monitoring to today’s on-the-go consumer.
The features include adjust beep/speaker volume, diagnose and remotely troubleshoot other customer-reported problems, add or delete sensors, change entry/exit delay settings, change central station reporting settings, change sensor programming, turn on/off secure arming option, change sensor names, and turn on/off panel beeps and chimes.
AirFX is a tool that can considerably reduce the volume of customer service issues that require a costly and time-consuming truck roll. The benefits are equally great for customers as they gain immediate responses to system change requests, without the expense or inconvenience of having to schedule an on-site technician visit.
Assisting its partners in exceeding their end-user customers' expectations and grow their businesses, GE said the company is committed to providing its partners with the latest intrusion detection technology. With its relationship with Alarm.com, and supporting innovation such as their AirFX Remote Toolkit, the company is confident it will achieve its goals.
“With high gas prices, now more than ever, dealers incur a significant cost whenever they have to dispatch a technician to the customer premises,” said Charles Kelly, president and CEO of Digital Security Integrators, an Alarm.com dealer. “Since we started using Alarm.com’s AirFX, the volume of customer service issues requiring a truck roll has significantly fallen, enabling us to improve response time and enhance customer satisfaction.”
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
Edited by Michelle Robart