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June 09, 2009

Lake County, Indiana Gets Public Safety Call Centers Powered by PlantCML


By SIP Trunking Report Contributor



Lake County, Indiana, will now have 18 Public Safety Answering Points (PSAPs) and one Mobile Command Center (19 total) from PlantCML. PlantCML has announced that these installations will include 81 9-1-1 trunks and 66 call-taking positions. The company will use its Sentinel Patriot solution to provide these services.

 
Along with ORION Vela and ORION DataSync, Sentinel Patriot can help call takers in securing the second largest county in Indiana. According to the company, the PlantCML Aurora and Sentinel CommandPost applications will be fully integrated in the next few months.
 
The County did not have a centralized system administration but operated through 19 independent systems. The county was looking to switch to a better call processing solution that could help both call takers and dispatchers. Sentinel Patriot offers fast and efficient emergency response by providing full, on-screen control of both wireline and wireless calls.
 
 “The citizens of Lake County are the winners with this new system in place," said PlantCML Chief Executive Officer Tim Fuller. "It's a great win for us and an outstanding solution for the county where our main concern is that of the citizens' safety. The solution suite installed is IP-based enabling next-generation capabilities today, as well as being ready to handle the demands of population growth tomorrow.”
 
Sentinel Patriot provides advantages such as countywide mapping capabilities, enterprise Management Information System (MIS), disaster recovery support and ease of use for call takers. Call takers will also get a full, on-screen control of both wireline and wireless calls, facilitating fast and efficient emergency response.
 
The company recently announced that Collier County, Florida, has introduced its latest emergency E911 dispatch and disaster response call center system, which integrates call center processing, data collection and management. The holistic solution, also referred to as a Public Safety Answering Point, is a collaborative effort with Embarq, a telecommunications service provider, and includes its VESTA CS1000 call processing system, MagIC data collection and management application.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Jessica Kostek