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November 10, 2009
AMERICAN SYSTEMS Awarded $16 Million Contract by DDS
By Anil Sharma, TMCnet Contributor
AMERICAN SYSTEMS, a government IT solutions provider, has been awarded a $16 million firm fixed price, or “FFP,” contract by the Defense Security Service, or “DSS,” to provide call center support.
As per the contract, the AMERICAN SYSTEMS team will provide callers with procedural and process expertise on the requirements of the National Industrial Security Program, or “NISP,” investigative requirements of the DoD Personnel Security Program and associated manuals, regulations and policies.
“We are committed to ensuring the highest rates of call resolution and customer satisfaction, and are proud to continue making the DSS call center a valuable one-stop resource for the security information government and private sector personnel need to execute their missions,” William C. Hoover, president and CEO of AMERICAN SYSTEMS, said.
The DSS provides the military services, defense agencies, 23 federal agencies and approximately 12,000 cleared contractor facilities with security support services.
According to the company officials, AMERICAN SYSTEMS will assist the agency's call center customers with queries regarding Enterprise Security Systems, or “ESS,” applications, security clearances, Electronic Questionnaires for Investigations Processing, or “e-QIP,” and related issues.
AMERICAN SYSTEMS has worked with the DSS since 1999, during which time the company has greatly exceeded all service level agreements, or “SLAs,” and maintained call abandonment rates of less than two percent with call volume of more than 1,500 calls per day.
In October, AMERICAN SYSTEMS, was awarded an indefinite-delivery/indefinite-quantity multiple award task order contract valued at up to $140 million to provide training services and technical assistance in support of the U.S. Army's Security Assistance Training Management Organization.
Under the terms of the contract, AMERICAN SYSTEMS will compete for task orders to provide training and technical assistance overseas in support of geographically aligned Combatant Commanders Security Cooperation Strategies, U.S. foreign policy and the Global War on Terrorism.
The company will support SATMO SATs in any U.S. Army field required using various Department of Defense and U.S. Army regulations, policies, procedures and approved training materials.
As per the contract, the AMERICAN SYSTEMS team will provide callers with procedural and process expertise on the requirements of the National Industrial Security Program, or “NISP,” investigative requirements of the DoD Personnel Security Program and associated manuals, regulations and policies.
“We are committed to ensuring the highest rates of call resolution and customer satisfaction, and are proud to continue making the DSS call center a valuable one-stop resource for the security information government and private sector personnel need to execute their missions,” William C. Hoover, president and CEO of AMERICAN SYSTEMS, said.
The DSS provides the military services, defense agencies, 23 federal agencies and approximately 12,000 cleared contractor facilities with security support services.
According to the company officials, AMERICAN SYSTEMS will assist the agency's call center customers with queries regarding Enterprise Security Systems, or “ESS,” applications, security clearances, Electronic Questionnaires for Investigations Processing, or “e-QIP,” and related issues.
AMERICAN SYSTEMS has worked with the DSS since 1999, during which time the company has greatly exceeded all service level agreements, or “SLAs,” and maintained call abandonment rates of less than two percent with call volume of more than 1,500 calls per day.
In October, AMERICAN SYSTEMS, was awarded an indefinite-delivery/indefinite-quantity multiple award task order contract valued at up to $140 million to provide training services and technical assistance in support of the U.S. Army's Security Assistance Training Management Organization.
Under the terms of the contract, AMERICAN SYSTEMS will compete for task orders to provide training and technical assistance overseas in support of geographically aligned Combatant Commanders Security Cooperation Strategies, U.S. foreign policy and the Global War on Terrorism.
The company will support SATMO SATs in any U.S. Army field required using various Department of Defense and U.S. Army regulations, policies, procedures and approved training materials.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Kelly McGuire
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