Critical Links , a global provider of unified voice, data, security and IT solutions for SMBs, is partnering with Connected724 , a wholly owned division of Source, Inc., and a value-added provider of voice, data and IT solutions, to launch SMB managed services.
Through this partnership, Connected724’s customers can now get fully integrated and pre-programmed edgeBOX-based solutions, along with custom turn-key installation and concierge system maintenance.
Critical Links’ edgeBOX is said to deliver SMBs with a complete and state-of-the-art IT and telephony infrastructure in a single, pre-configured and tested platform. It has a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, presence, switchboard and more. It is made available on a range of scalable platforms for companies with 10 to 300 users.
“We are excited about the launch of managed services for SMBs and multi-site enterprises with 7/24 support, and have evaluated several platforms and chosen Critical Links’ edgeBOX for this initiative as it is a field-proven solution that is cost-effective, feature rich and easily supportable”, Tierney Goode, director of Product Operations, Connected724 said.
Connected724 has almost 40 years of experience in implementing voice and data solutions for some of America’s largest enterprises. It maintains a 24-Hour helpdesk in Dallas and redundant NOC centers in Tampa and the UK to support its customers.
“We have great pleasure to partner with an industry leader like Connected724 and support the launch of fully outsourced managed services. The edgeBOX platform is ideal to deliver fully-outsourced managed services because of its advanced remote monitoring and management capabilities and the breadth of services it offers”. Manouch Khezri, vice president of Sales for North America at Critical Links said.