At the recently-concluded ITEXPO East 2011 in Miami, TMC’s (News - Alert) Juliana Kenny had a chance to interview Lance Olsen, co-founder of SIPfish.
The company makes an appliance that sits on your network and records your calls, Olsen explained, “and grabs all the calls you need. It’s totally out of band, totally passive, so you don’t have to worry about hitting your PBX (News - Alert) with resources, you don’t have to worry about it going down, no matter what happens to the server your calls still go through.”
Olsen gives a demonstration on the video. “It’s a totally Web-based interface,” he noted, adding that “everything is integrated on our box. The storage is there, the Web server is there, everything is there so you don’t have to worry about maintaining it in any way, it’s totally self-contained.”
One thing their clients really like, Olsen said, is if you’re interested in communicating with other people about your calls, that’s why you’re in this business, your calls are valuable to you, and you want to be able to communicate, you can do that in a couple of different ways. You can star a call, leave a note on a call,” he said, demonstrating via the call database on the computer screen.
You can also download the call or get a link to the call, which you can e-mail around and everybody on your network can download it as well, Olsen said, demonstrating a user page. “You assign them to different extensions, you can also create a login they can use to go in and look at only their own calls.”
It’s also useful for clients who want to look at their call volume, and how it changes over time, since the product can handle that as well.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefanie Mosca