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April 09, 2012

Europ Assistance Cuts Costs with Acme Packet


By Patrick Lambert SIP Trunking Report Contributing Writer



Europ Assistance announced it made some nice cuts to their operating costs through a new SIP trunking solution installed by Acme Packet, allowing them to move their international calling operations to a much more efficient system.


Acme Packet, a session delivery networker, was selected by the insurance provider to deploy a brand new SIP trunk across its contact centers; the company immediately started seeing a reduction in international calling costs of up to 50 percent.

According to the announcement, the new solution from Acme helps mitigate service incompatibilities while safeguarding IT assets, helping improve their existing systems for client contact and business to customer operations.

“The E-SBC has increased our core business profits by reducing costs without compromising call quality or customer satisfaction,” said Jose Luis Alonso, the system manager at Europ Assistance. “After implementing Acme Packet's solution, we saw a full return on investment in only two months."  It's no surprise that their services are so popular, and we hear new deals being done with Acme all the time.

There’s no question IP telephony helps business on many fronts, from improving efficiency and saving costs, to adapting the latest technologies like VoIP and mobile calling. The new Net-Net Enterprise Session solution from Acme provides session management and interoperability between Europ's Avaya contact center systems and the SIP trunk, allowing calls to route correctly throughout its contact centers.

The system also protects against unwanted external attacks, along with overloads, making sure the internal network is always operational and secure. It also provides reliable routing to the SIP trunk, ensuring that the business stays online at all time.

Acme Packet provides first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Based in Massachusetts, the firm distributes their services through 220 resellers worldwide. More than 1,600 customers have deployed their Net-Net SIP solutions in 107 countries, including 41 of the Fortune 100 companies. For more about SIP Trunking news you can check TMCNET's dedicated site.




Edited by Braden Becker