From the SIP Trunking Experts

September 01, 2012

TMCnet SIP Trunking Week in Review

By Ashok Bindra SIP Trunking Report Contributor

SIP Trunking interoperability made a big splash this past week when ESI and Vintalk announced certification of SIP trunking interoperability. TMCnet contributor Anamika Singh reported that high-performance telephone systems provider, ESI’s family of VoIP systems are interoperable with SIP trunking solution from IP communications provider Vintalk.

The report quotes ESI sales director Jason Hearon, as saying, “The Vintalk solution provides ESI users enterprise telephony capabilities with cost-effective SIP Trunking services.” He further added, “This certification substantiates the seamless integration of ESI’s phone systems and Vintalk’s SIP Trunking solution, providing business customers with the confidence that they have reliable telephone service and equipment.

Singh wrote that SIP (Session-Initiated Protocol) trunking merges the existing telephone infrastructure onto a data network for high-quality voice communications. By removing all or just a few expensive analog phone lines, it brings businesses an immediate cost savings of up to 60 percent.

To celebrate this collaboration, the report indicates that Vintalk is giving ESI certified resellers and their customers a 30-day free SIP trunking trial offer.

Catering to the needs of small and medium sized businesses, Advanced American Telephones introduced Syn248 Deskset and Gateway business phone system, reported TMCnet contributor Raju Shanbhag. As per the report, the Syn248 provides very good performance for its price.  Using the product, startups and SMBs can utilize their resources better and do more for less.

The report quoted Advanced American Telephones’ vice president of the SMB group Graham Williams, as saying, “We are committed to filling a void in the market by offering a simple and innovative business phone solution that will help startups and small businesses get up and running quickly." He added, "With this addition, we now provide a full suite of communication products for the SMB market to fit virtually any SMB segment-- from comprehensive phone systems for larger SMBs to the Syn248 for smaller offices.”

Also, based on data from market research firm Infonetics, the struggling enterprise phone market seems to be coming back, wrote TMCnet contributing writer Oliver VanDervoort. The Infonetics report illustrates that while sales have dropped in the PBX market overall, sales in North America were up five percent from the first quarter and were up 6.4-percent from the second quarter of 2011, wrote VanDervoort.

The report quotes Diane Myers, principal analyst for VoIP and IMS at Infonetics, as saying, “Latin America continues to be a small beacon of light as economies in the region experience growth and new business creation." She further added, "While we still expect 2012 to eke out some growth compared to 2011, we have lowered our forecast slightly due to continued weakness in Europe, where many businesses continue to push off spending in an area where existing telephony solutions still get the job done."

Meanwhile, industry news suggests that India is making progress on the semiconductor design and manufacturing front. The electronics system design and manufacturing (ESDM) are the next frontiers  for the country. India’s Telecommunication and Information Technology Minister Kapil Sibal stated in a press release that, “fast growing demand for electronic hardware in the country, coupled with India's growing strength in semiconductor chip design, provides a huge opportunity for the country to become a globally competitive electronics hub.”

To create greater awareness and encourage marketing of new policy initiatives, the minister unveiled a special issue of 'Yojana', dedicated to ESDM . Yojana is a monthly publication of the India’s Planning Commission with 1.4 lakh  (140,000) print copies circulated in 13 Indian languages including English.

In other related news, Sean Booth from Parkway Motor Group, a leading Volkswagen dealer in UK, said in a statement that the automotive industry should take better advantage of advancing technology as businesses look to boost the bottom line. As per this announcement, Parkway Motor Group has been working with data center and communications company Node4 to provide a solution that will allow them to interact with customers through web chat from its new website.

In addition, the car company has taken control of monitoring its communication by tracking all calls, e-mails and other correspondence through a single platform. It will enable them to better plan their business and enhance how they interact with customers, the release said.

Per this announcement, Node4 collaborated with Zeacom to produce this solution that ensures all types of contact, arriving through different channels, are queued and answered appropriately, and that agents have all the customer information they require at their fingertips, whichever channel the enquiry takes. The application also produces reports for all channels, thus highlighting any areas where the customer experience could be improved, according to this announcement.

 Launched in 2004, Node4’s competencies include cloud services, co-location, managed hosting through dedicated servers and virtualized environments, connectivity, SIP Trunking and hosted telephony. It has four state-of-the-art data center facilities, two located in Derby and one in Leeds and one in Northampton, which offer the latest in security technology, ensuring that even the most mission-critical applications are hosted securely and protected.

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