Leveraging other technologies, SIP Trunking continues to improve communications across enterprises and corporate networks. Suppliers’ like Ingate Systems (News - Alert) continued to introduce new products in this space as well.
Contributing writer Tabitha Naylor revealed that headphones, earbuds and headsets manufacturer Skullcandy is now leveraging Level 3 Communications’ (News - Alert) network and SIP offering to improve communication among key corporate locations in North America and China.
The report says the manufacturer’s existing network has been strained due to the rapid growth of the business. To address this issue, Skullcandy is tapping Level 3 solutions, which allows Skullcandy employees to share massive digital image files including artwork for merchandise boxes with manufacturers in China.
In addition, Level 3 solutions will also enable Skullcandy to enhance customer service, improving employee communications and optimizing the day-to-day communications of corporate operations. As per the report, Skullcandy is using Level 3’s enterprise SIP solution to consolidate voice services and support customer service operations.
Since education is key to expanding market share, Ingate Systems, in conjunction with the SIP School, has developed new online training and certification courses, focused on the Ingate enterprise session border controller (E-SBC) and the Ingate SIParator E-SBC, reported contributing writer Steve Anderson. Besides discussing generic SIP topics, the courses will also look into specific topics and products.
The program offers a full certification in managing and configuring the SIParator line, Anderson wrote.
The report indicates that an online training course like the ones offered by Ingate and the SIP School can be just the thing to get an organization started, or at least over the hump.
Additionally, Ingate Systems also expanded its product portfolio with the addition of a high-cap SIParator 97 E-SBC and Firewall 2970. Ingate talked to TMC (News - Alert) executive editor Paula Bernier about these new products at this week’s ITEXPO Austin in Austin, TX.
Martin Feuk, Ingate’s general manager, told TMCnet that these products can support up to 8,000 calls. Ingate E-SBCs previously topped out at 3,000 calls. While not everybody will need the kind of scalability the new products enable, Feuk indicated that the company had been asked for these larger solutions by few of its big customers with the need to support call centers and higher capacity encryption.