Many companies in the United States have started deploying session initiation protocol (SIP) trunks and services to increase flexibility and control costs. One among them is TXU Energy, a provider of retail electricity solutions and services.
Recently, TXU Energy migrated to SIP by deploying Acme Packet’s solutions to deliver secure and reliable SIP-based contact center services.
As a session delivery network solutions provider, Acme Packet provided TXU with a session border controller to consolidate operations into two geographically distributed contact centers – for disaster recovery and business continuity, by simply centralizing SIP control functions.
Acme Packet’s session border controller also allows TXU to securely leverage multiple outsourced contact center providers for supplemental coverage.
Apart from replacing conventional public switch telephone network (PSTN) circuits with SIP trunks, Acme Packet also helped TXU to deploy its Net-Net Enterprise Session Director – a high-performance enterprise session border controller – to simplify its migration to an all-IP infrastructure.
With the help of Acme Packet’s Net-Net Enterprise Session Director, TXU was able to reduce telecommunications expenses as well as improve business agility for its 1,500-agent contact center. It also protects and controls SIP trunking borders and enables TXU to leverage two distinct SIP trunk service providers, ensuring high availability and optimized costs.
Tim Ziemer, vice president of North America and Asia Pacific Japan sales at Acme Packet, said in a statement, "The Acme Packet Enterprise Session Director helped TXU streamline deployment and allows them to enjoy PSTN-like service quality for VoIP communications."
In addition, the replacement of conventional PSTN circuits with SIP trunks with the help of Acme Packet’s SIP trunking solutions has enabled TXU to reduce operating expenses and improved service agility.
Collectively, Acme Packet helped TXU to lower capital expenditure (CAPEX) and operational expenditure (OPEX) while providing the ability to expand capacity more quickly and efficiently to meet fluctuating business demands.
In addition, Acme Packet helped TXU to accelerate deployment by mitigating interoperability issues between an IP contact center platform and SIP endpoints provided by two different vendors.
"Acme Packet solutions help us realize all the cost savings and operational benefits of an all-IP contact center without sacrificing security or service availability," said Tony Jurica, senior manager IT operations, TXU Energy. "By migrating to SIP, we were able to improve business agility while reducing equipment and operating expenses."
In recent news, BICS – a provider of international carrier services – has deployed Acme Packet’s Diameter signaling controller solutions to support its global, next-generation Long Term Evolution (LTE) data and voice roaming exchange services.
In addition, Digitcom, a business phone systems and data networks reseller, has also deployed Acme Packet's Net-Net Session Director to enable SureConnect by HostedPBX.ca SIP trunking and hosted PBX service offerings.
Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.