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December 15, 2012

TMCnet SIP Trunking Week in Review

By Rory Lidstone
SIP Trunking Report Contributing Writer

As we get closer to Christmas, even the tech world seems to be slowing down. However, there were still some noteworthy events in the SIP trunking sector this week. Here's a look at a handful of them as reported on by TMCnet.

TXU Energy migrated to SIP by deploying Acme Packet's solutions meant to facilitate secure and reliable SIP-based contact center services. Acme Packet provided TXU with a session border controller to consolidate its operations into two geographically distributed contact centers.

"Acme Packet solutions help us realize all the cost savings and operational benefits of an all-IP contact center without sacrificing security or service availability," said Tony Jurica, senior manager IT operations, TXU Energy. "By migrating to SIP, we were able to improve business agility while reducing equipment and operating expenses."

In other news, Frost & Sullivan honored Windstream with the 2012 North American Frost & Sullivan Award for Market Share Leadership in the VoIP access and SIP trunking services market. The company's strong portfolio of VoIP access and SIP trunking services allowed it to capture 22.1 percent of the market.

Windstream's acquisition of PAETEC is cited as a major reason for its success as it allowed the company to broaden its reach while incorporating the products of a major competitor. In particular, the addition of the Allworx IP-PBX platform offers Windstream customers with a third option apart from its hosted IP telephony and unified communications.

CTI Group recently released a new enhancement to its Proteus range of call accounting applications, PBX Control. PBX Control offers computer telephony integration between Proteus and a variety of PBXs.

In particular, the new module offers three key functions to enhance Proteus: Click-2-Dial, which enables seamless dialing from the Proteus Online Directory to users; Phone Guardian, which allows administrators to distinguish between active and inactive times for extensions; and Fraud Guard, a real-time monitoring application.

Lastly, a handful of not-for-profits — including the Salvation Army West Women and Children's Shelter, Safe Haven Shelter, Free Store Food Bank and the British Red Cross — have implemented ShoreTel unified communications solutions. Obviously, these not-for-profits were looking to create more efficient operations with minimal cost.

ShoreTel offered these not-for-profits solutions that were cost effective and easy to use and that also require no special training, at the same time providing added functionality sorely needed. ShoreTel's complete VoIP business phone system integrates voice, unified communications and contact center capabilites.

That's all for this week in review. Be sure to check out the main SIP Trunking Channel for more news in this sector.


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