March 11, 2013

ASIMS Introduces New Tools and Service to its Avatar Solutions Platform Suite

By Mandira Srivastava
TMCnet Contributor

Network monitoring and management solutions provider, ASIMS, has announced addition of new cloud-based, end-to-end communications and network intelligence tools to its flagship Avatar Solutions Platform Suite. These tools will ensure the continuity and UC Management of critical business applications and provide near real-time fraud prevention and detection capabilities.

Many Network Operation Centers are already using Avatar to monitor the performance of SIP-based calls and customer trunks, and aggregate the information with in-depth details to detect issues before they become alerts. With the help of Avarar’s real time correlation of IP network sessions, content and topology data in, IT managers can identify and resolve SIP and other signaling protocol network problems before they crop up.

Atlas Communications Technology’s (ACT) strategic alliance with vendors like NetSocket and Acme Packet (News - Alert) has enabled ASIMS to enhance its offerings and provide insight into communication related issues faced by companies of all sizes, thus allowing the become more prompt in resolving issues.

"Our largest Tier 1 banking clients use Avatar to proactively monitor and manage all SIP-based applications, and this portfolio expansion only bolster's its position as the premier service in the industry," said Nagesh Gouravaram, COO of Smart IMS, in a statement. "Our global enterprise clients experience measurable reductions in cost, mitigations of risk and powerful economies of speed, scalability and intelligence whenever we deploy Avatar."

NetSocket CEM allows Avatar to monitor the end-to-end UC customer experience with 360 degree view of the data, enabling identification of root cause in just a few clicks. NetSocket also allows deployments without probes, reducing expense at each endpoint, and significantly reducing resolution time.

"Organizations seek practical strategies to reduce operations and maintenance burdens," said Indrajit "IG" Ghosh, ACT's CTO. "Avatar lowers total cost of ownership while creating a superior user experience and ensures voice quality service levels necessary to support businesses. NetSocket is an example of how we incorporate the best of breed into our solutions roadmap."

Likewise, Avatar’s fraud prevention and detection abilities have benefitted with ASIMS' age old partnership with Acme Packet enhances. The partnership has enabled them to provide a self-learning, scalable solution that detects and prevents toll fraud across all calls in a VoIP network. Its network-wide application layer can performs real-time analysis of user activities and correlates them with each end user's default behavioral pattern, raising alarms when behavior becomes suspicious.

Edited by Ashley Caputo