As more companies make the switch from traditional PSTN telephony to VoIP, SIP trunking has become very hot indeed. As with any newer technology, though, it’s not always a straightforward tale of overwhelming success and this week was somewhat representative of that.
To start with, Dialogic announced some positive news: the debut of its BorderNet diameter services helix (DSH) signaling solution. Capable of seamlessly integrating interworking function alongside Diameter traffic routing, mediation and security features in a single software-based solution, BorderNet DSH eliminates the need to deploy varying platforms, streamlining management. As such, it helps service providers deploy services across LTE, 3G and other wireless networks easily for a better end-user experience.
“Today’s smartphones and tablets are overwhelming LTE networks,” said Andrew Goldberg, senior vice president of marketing and strategy for Dialogic. “Our Diameter Services Helix is a boon to service providers, who are anxious to implement COTS-based solutions that cost-effectively interconnect Diameter-based networks with other protocols for service continuity and traffic offload.”
On the other hand, SIP Trunking Report contributing writer Kelsey Brown pointed out that many organizations remain unsure about the level of SIP trunking quality and reliability. However, whether this uncertainty is founded or not, SIP trunking is continually evolving.
That aside, Brown goes on to add that the technology is easily the most cost-efficient option today, while still offering a level of functionality that PSTN just cannot match, such as HD audio and visual capabilities. Other benefits include easy access to analytics, the ability to scale service to match spikes in call activity, simple routing, and the ability to connect cloud-based contact center applications with physical contact centers.
With that in mind, the only real barrier most organizations face regarding SIP adoption is the adoption process itself and so they must consider factors such as geography and scalability before making the leap.
That’s all for this week, but check back to the SIP Trunking Report for more news in this space.