According to recent data from industry analyst firm MZA Ltd., Mitel appears to be gaining market share in North America when it comes to IP-PBX extensions, and is apparently nudging past both Microsoft and ShoreTel.
Mitel is seen to be surviving and actually thriving in a market that has seen the exit of many PBX manufacturers, evident in the opening of a new executive solution center in Herndon, VA, one of the many that is slated to open across the country in the next 12 months. The facility is expected to serve the Washington, D.C. Metro area.
The opening of the new facility not only demonstrates the extent of confidence Mitel has in its abilities, but according to Tim Gaines, vice president of sales for the U.S., Caribbean and Latin America, it also reflects the company's overall growth strategy and market momentum.
Inaugurating the center, Gaines also observed that they were meant to give customers an immersive experience to evaluate options, plan for their own organization and ultimately select the best solution to meet their business goals.
Gaines explains why these centers would enable Mitel and its business partners to better collaborate with customers in helping them select the right technologies based on individual requirements.
The centers presented a great opportunity that would allow Mitel to share cloud solutions and migration strategies that feature the company’s flexible Freedom Architecture and differentiated cloud platform with its customers.
Mitel says that its Freedom architecture provides customers in over 100 countries, through a single cloud-ready software stream, the flexibility and simplicity needed to support today's dynamic work environment. In addition, it also enables organizations to take advantage of private, public or hybrid cloud solutions and conduct business anywhere, over any medium with the device of their choice
Neil Sabot, manager, Fulton Communications and William Mitchel III, CEO and vice president, sales and marketing for Pinnacle Communications Corporation, were impressed with the executive solution center.
While Sabot pronounced it useful to have Mitel's applications running in a virtual environment and noted that it was a big step in explaining the concepts to end users, Mitchell considered the solution center facilities as a significant tool that helped to better service and support customers in the lodging and hospitality industry.
Mitel believes that the connections it makes with channel partners, customers and other industry is very important, and the opening of solution centers demonstrates that.