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November 06, 2013

VoIP Providers Need to Meet Demands as VoIP Service Revenue Rises


By Rory Lidstone SIP Trunking Report Contributing Writer



A new report from Infonetics Research has confirmed what we all knew: The VoIP space is on the rise. This is evidenced by that fact that global revenue for residential and business VoIP services increased by three percent in the first half of the year to reach $33 billion. According to the report, this is largely due to businesses, particularly large enterprises, making the switch to hosted services over on-premise solutions.


Indeed, the highest level of growth for hosted PBX/UC was between the period lasting from January 1 to June 30, 2013.

Overall VoIP services revenue is expected to continue its rise over the next five years, with Infonetics projecting a compound annual growth rate (CAGR) of seven percent. Residential/SOHO VoIP services, meanwhile, should experience a CAGR of three percent during this period.

This all falls in line with a report from Infonetics Research released in April analyzing the global VoIP services market’s performance in 2012. That report states that the market should increase to $82.7 billion by 2017, up from $63 billion in 2012.

For companies in the VoIP space, this of course means that there is a lot of potential profit to go around. However, Virtual PBX director of digital marketing Nicholas Haug warns that this doesn’t mean it will be easy for VoIP providers as they’ll have to work hard to meet demands in such an environment. In particular, he believes providers should work on improving their VoIP performance, recommending Virtual PBX’s own ProSIP Network Health Check service to accomplish this.

“Virtual PBX is at the forefront of making sure that the mobile devices on your network are ready for VoIP,” Haug told TelecomReseller. “Mobile devices create new and unexpected demands on a customer’s network. As little as a single iPhone accessing iTunes can dramatically impact VoIP call quality and the overall performance of your network. That’s why we started a new service called ProSIP Network Health Check. Over the course of seven days, network performance data will be collected and reviewed by the ProSIP team. We prepare a performance improvement plan based on the results and present it to your team at our customers’ convenience.”




Edited by Ryan Sartor
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