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December 04, 2013

VoIP Logic Enables the New Service Provider


By Paula Bernier Executive Editor, TMC



VoIP Logic now offers platform as a service capabilities to more than 30 service providers catering to approximately 40,000 business end users, and supports more than 50,000 concurrent sessions of SIP trunking capacity. The company today published these milestones, all of which it achieved in the third quarter of this year.


The company’s service provider customers most often use five systems and solutions, which include enterprise VoIP and hosted PBX, based on the BroadWorks app server, among other technology, call center and call recording, VoIP peering/VoIP tandem switching, VoIP systems a la carte and VoIP engineering professional services. VoIP Logic offers these services out of nine co-location facilities, two of which are in Los Angeles, two of which are in New York City; two of which are in Florida (in Miami and Tampa); and three of which are overseas (two in London and one in Hong Kong).

All of the above signals that a new kind of service provider has taken root, and this kind of service provider tends to aggregate a range of services from various wholesale providers to meet their target customers’ needs, said Micah Singer, VoIP Logic’s CEO. By relying on the underlying solutions of technology specialists like VoIP Logic, he said, these new service providers can focus more of their efforts on sales, marketing, support and integrated delivery.

While in the past entities like resellers followed this general model, he added, what’s new here is that the new service providers are playing a more active role in creating the final customer offering rather than simply slapping their brand on an existing white-label solution, Singer explained. VoIP Logic is an ideal partner for the new service providers, he added, because it gives them solutions with the control and flexibility to create, price and package the solutions they think will be most compelling to the marketplace.

 “Do they want to add a new application that sits on a mobile phone for what they’re offering?” he said. “They can do that. They don’t need to wait for us.”

“They want to be their own masters,” he added. “They want to keep up with the market demand. It’s really changing.” 




Edited by Cassandra Tucker
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