SIP Trunking Featured Article

March 17, 2014

Grandstream Completes Evolution to Full Service Communications Provider with UCM-6100 IP-PBX Series

By Laura Stotler
SIP Trunking Report Contributing Editor

If there’s one message Grandstream Networks, Inc. would use to describe the company’s evolution over the past year, it’s that the they have progressed from being an endpoint provider to be a full solution provider. Grandstream participated in ITEXPO in Miami earlier this year, and ran two training sessions for their recently introduced IP-PBX appliance series, the UCM-6100.

“Our UCM-6100 series has really been a big hit, it came out in the middle of last year,” said Phil Bowers, global marketing communications manager for Grandstream, in an interview with TMC’s Paula Bernier at the ITEXPO event. Bowers added that one of the company’s main messages at the show was that service providers can now build entire solutions using Grandstream products. The UCM-6100 series is really the bread and butter of Grandstream’s offerings, bringing together endpoints to create a unified business telephony solution.

The company, which began in 2002 supplying IP phones and analog phone adapters, now offers a full range of IP phones, video phones and even an ANDROID IP phone. Grandstream is also involved in the IP video surveillance sector, which, according to Bowers, gives their customers “the ability to combine telephony and video surveillance all under the SIP protocol on one system.”

Grandstream recently teamed up with hosted communications provider Nexogy to offer free Grandstream IP phones with Nexogy service contracts. The partnership is designed to help customers eliminate upfront hardware costs while enabling rich enterprise features, high quality voice and better customer support levels. The Grandstream GXP1400 model phone, which is tailored toward SMBs, is being given away through the Nexogy partnership.

“We stand behind our services so much that we’re willing to give customers quality phones free of cost, just to get the chance to prove our value,” said Carlos Lahrssen, Nexogy CEO. “Once customers experience the value of our hosted communications technology -- including advanced call center features, decreased customer wait times, intelligence on the entire customer experience, and better overall team collaboration and efficiencies -- it’s hard to go back.” 

Edited by Cassandra Tucker

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