For many businesses that handle large call volumes and customer interaction, having the right call center software is essential. 8x8, Inc. is one such provider, offering secure and reliable cloud-based unified communications and contact center solutions to more than 36,000 small, midsize, and distributed enterprise organizations operating in over 40 countries across six continents.
8x8 has been experiencing tremendous growth in its business and is currently having data center infrastructures in five worldwide locations. The company has other additional facilities inauguration lined up by this trusted year end.
Recently, the company has announced that it has achieved new breakthrough in its Global Reach initiative with the introduction of its services platform at a new Hong Kong data center facility owned and operated by Pacnet, a provider of managed data connectivity solutions. The new Asia Pacific platform will serve 8x8’s developing mid-market, multi-national customers, many of which manage “follow the sun” call center operations.
“This new Asia Pacific footprint allows us to provide our customers with operations in the region with the same reliable, secure and high quality service they are accustomed to receiving from 8x8 here in the US,” said Mehdi Salour, 8x8 Senior Vice President of Network Operations and Support.
Mehdi Salour also said that their customers will gain the strategic advantage of having their communications needs served using the dynamic routing capabilities of their proprietary Geo Routing technology which utilizes the shortest/best media path based upon geographic location, ensuring optimal reliability and call quality.
8x8's cloud-based software platform provides a complete unified communications and collaboration suite of services that helps in handling globally distributed workforces and mobile devices, maintaining business continuity, and integrating with enterprise applications and IT systems.
In addition, the company’s customer call center software helps businesses build relationships with clients in a simple and easy to use manner and it also offers a secure network that is PCI and CPNI compliant.