INGATE

SIP Trunking Featured Article

March 27, 2014

Vertical Communications Opens "Wave Answers" 24/7 Support Portal for Wave IP Communications Users


By Jyothi Shanbhag
SIP Trunking Report Contributor

Vertical Communications, a provider of appliance-based unified communications, enterprise mobility, and IP telephony solutions, has recently introduced a self-service technical support portal called Wave Answers, for its Wave IP Unified Communications platform users.


“We’re always looking to invest in new technologies and services for our customers that enhance the overall experience of Vertical’s unified communications solutions,” said Steven De Korne, Vertical’s vice president of marketing.

Users can log on to www.waveanswers.com to make use of the new platform which offers variety of resources related to the Wave IP communications system. In addition, users can find answers in the form of short videos, with click-by-click instructions on how to use the most popular Wave IP features and applications.

Users can also type in a keyword or words and select one of the pre-populated questions in the search function to see all the video answers related to that topic. Users who are on the go can make use of this new platform by downloading it on their mobile. This feature helps them watch and search videos when they are travelling.

“The Wave Answers portal delivers an easy, convenient, and always-accessible way for end users to receive on-the-spot information and training that best serves their needs. The immediate access to tutorials and system information allows our customers to become much more self-sufficient and productive, and helps reduce calls to a help desk or field-based technician,” Steven De Korne added.

The company has categorized the video tutorials as per its type, applications, features and functionalities of the system, such as its Viewpoint desktop and Contact Center applications, as well as Vertical IP and digital phones.

According to De Korne, Vertical will offer other automated tutorial services in the near future, including “Wave Help,” an online version of the latest Wave IP technical manuals for authorized Wave IP service technicians and system administrators.

Vertical is a venture and-strategic backed company based in Silicon Valley. Key partners include Ericsson-LG, a leader in mobile LTE and enterprise communications technologies. Ericsson-LG is a strategic product development and investment partner, designing and manufacturing Vertical’s systems and peripherals. 




Edited by Cassandra Tucker
Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.