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Router Queries Help VoIP Providers Detect Fraud Before it Happens

SIP Trunking Featured Article

March 28, 2014


Router Queries Help VoIP Providers Detect Fraud Before it Happens


By Mae Kowalke
TMCnet Contributor

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One of the oldest keys to successful product development is listening to the customer. Give the customer what they want, and you’re likely to have just the product they need.

That’s been the key to success for TransNexus (News - Alert) when it comes to the company’s NexOSS 6, a suite of integrated back office applications that supports voice-over-IP (VoIP) least cost routing , reporting, telecom fraud detection and VoIP peering. The suite won TMCnet’s 2014 INTERNET TELEPHONY Product of the Year Award, and delivers on the type of fraud detection that customers have been demanding.


The company has offered intelligent routing for years, but two years ago VoIP fraud began really taking off and customers began asking TransNexus for a better way to stop the fraud from happening, according to Jim Dalton (News - Alert), CEO of the company.

That led to the rollout of its unique approach of tackling fraud detection by looking at router queries.

“Most fraud detection is based off of call detail records,” Dalton told TMCnet during ITEXPO (News - Alert) Miami in January. “But we’ve incorporated fraud scoring and rating based on real-time fraud detection queries. With other solutions, you have to wait for the call detail record to be cut, but here it is being blocked before the call is even being set up.”

NexOSS 6 detects fraud in real time by analyzing number portability corrected LCR routing requests. This means that NexOSS can detect and re-route or block fraudulent calls before they are connected without impacting legitimate calls.

Customers have reported significant cost savings resulting from decreased fraud activity, according to TransNexus.

The approach came from listening to customers, so it is no surprise that the solution has been a success.

“It is always about how to get a step faster to detect more fraud sooner, and it really is a response from our customers about taking it to the next level,” noted Dalton. “It also is about adding a new technology and looking at the historical trends to predict what the fraud scores should be for customers, as opposed to replacing manual triggers.”

Listening to the customer is always a good practice, and TransNexus is doing just that.




Edited by Cassandra Tucker

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