SIP Trunking Featured Article

March 29, 2014

SIP Trunking Week in Review

By Casey Houser
Contributing Writer

The week's news related to SIP trunking has seen the expansion of several companies within their own office spaces and with their customers. MTC Australia has taken to the cloud, moving itself out of the “dark ages,” while Vertical Communications and VoIP Innovations have released web portals to better address their customers' needs. Edgewater has taken on a host of new business partnerships, and TMC got the inside scoop about snom's latest line of VoIP products.

Earlier this week MTC Australia announced its intention to move its business operations entirely into the cloud. The company said it wants to move away from landline phones and desktop computers and into the world of mobile devices. It first started this trend back in September 2013 when using Microsoft Lync and encouraged staff to bring their mobile phones to business meetings. Now the company is phasing out office desktop computers and emphasizing Microsoft SharePoint and Lync in conjunction with laptops and tablets. It reports improved staff collaboration and decreased bandwidth costs as a result of the changes.

Vertical Communications released its “Wave Answers” portal this week, a self-service technical support portal for its customers. Now, the company's customers can search for written answers or video help through the portal -- both on the web and through mobile devices. It comes complete with tutorials and basic company information, and Vertical Communications expects it to lighten the load on its help desk and field technicians.

A separate company, VoIP Innovations, also announced a portal this week. It is called End User Portal, and it helps any reseller's customers use the automated system to order new direct inward dialings or purchase new VoIP reseller features. Customers can work with the system to order new products, and resellers won't have to speak to every customer to allow them to purchase features they want or need. In addition, customers can check the status of their key performance indicators through the portal, such as their DIDs and how E911 is being handled.

Edgewater expanded its business this week by announcing new partnerships with several international distributors. It will now work with Westcon, FVC, Solutors (Denmark), Supra Net Projekt, Avikom (Scandinavia), and Videnda (Eire and Northern Ireland) to help deliver products to its customers. The distributors will be handling the EdgeProtect line of products, which provide NAT transversal and firewall transversal solutions in addition to remote access for video communications.

Lastly, TMC discussed an interview its own Erik Linask had with snom, a VoIP business solutions provider, at the ITEXPO in Miami in January. The company said its 700 series IP phones were among the cheapest in the industry. It said that, although the world as a whole is trending toward mobile, the desktop phone is still a necessity in many businesses. The company's phones can provide VoIP calling from desktop phones for business that still rely on multi-line desktop connections.

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.