From the SIP Trunking Experts

March 29, 2014

SIP Trunking Week in Review

By Casey Houser Contributing Writer

The week's news related to SIP trunking has seen the expansion of several companies within their own office spaces and with their customers. MTC Australia has taken to the cloud, moving itself out of the “dark ages,” while Vertical Communications and VoIP Innovations have released web portals to better address their customers' needs. Edgewater has taken on a host of new business partnerships, and TMC got the inside scoop about snom's latest line of VoIP products.

Earlier this week MTC Australia announced its intention to move its business operations entirely into the cloud. The company said it wants to move away from landline phones and desktop computers and into the world of mobile devices. It first started this trend back in September 2013 when using Microsoft Lync and encouraged staff to bring their mobile phones to business meetings. Now the company is phasing out office desktop computers and emphasizing Microsoft SharePoint and Lync in conjunction with laptops and tablets. It reports improved staff collaboration and decreased bandwidth costs as a result of the changes.

Vertical Communications released its “Wave Answers” portal this week, a self-service technical support portal for its customers. Now, the company's customers can search for written answers or video help through the portal -- both on the web and through mobile devices. It comes complete with tutorials and basic company information, and Vertical Communications expects it to lighten the load on its help desk and field technicians.

A separate company, VoIP Innovations, also announced a portal this week. It is called End User Portal, and it helps any reseller's customers use the automated system to order new direct inward dialings or purchase new VoIP reseller features. Customers can work with the system to order new products, and resellers won't have to speak to every customer to allow them to purchase features they want or need. In addition, customers can check the status of their key performance indicators through the portal, such as their DIDs and how E911 is being handled.

Edgewater expanded its business this week by announcing new partnerships with several international distributors. It will now work with Westcon, FVC, Solutors (Denmark), Supra Net Projekt, Avikom (Scandinavia), and Videnda (Eire and Northern Ireland) to help deliver products to its customers. The distributors will be handling the EdgeProtect line of products, which provide NAT transversal and firewall transversal solutions in addition to remote access for video communications.

Lastly, TMC discussed an interview its own Erik Linask had with snom, a VoIP business solutions provider, at the ITEXPO in Miami in January. The company said its 700 series IP phones were among the cheapest in the industry. It said that, although the world as a whole is trending toward mobile, the desktop phone is still a necessity in many businesses. The company's phones can provide VoIP calling from desktop phones for business that still rely on multi-line desktop connections.

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