Toshiba Introduces EMPA Super User Enhancement

By Anuradha Shukla
TMCnet Contributor

Toshiba (News - Alert) America Information Systems Inc., Telecommunication Systems Division is enabling Enterprise Manager Personal Administration (EMPA) Super Users to administer other EMPA users' accounts.

The company has released its new EMPA Super User enhancement enabling the Super User to remotely manage, program telephony and unified messaging features for Toshiba's VIPedge cloud-based business telephone solution and Ipedge IP business telephone system.

"Toshiba's Super User feature was created in direct response to demand from our customers for expanded self-administration capabilities for their VIPedge and IPedge business telephone solutions," said Brian Metherell (News - Alert), vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division.

Department managers leverage Toshiba's Super User enhancement to configure select features for all users within the department, such as key programming and call routing.

Toshiba's Super User feature is available now from Authorized Toshiba Dealers and is compatible with both Toshiba's VIPedge cloud-based business telephone solution and Toshiba's IPedge IP business telephone systems. 

The Super User enables administration for station button functionality; call forward, speed dial, display name, DND toggle, directory name listing, voice mail parameters, meeting parameters, phone display language and email address.  

"Super User puts feature control in the hands of authorized users so that their managers or colleagues can make changes immediately without the need to wait for help from the main system administrator," added Metherell.

Toshiba was in news last week when its IPedge IP business telephone system exceeded Marshall County's communications objectives.

The company helped Marshall County to improve communication, provide a reliable telephone solution, update technology capabilities and reduce costs.

Toshiba also delivered other benefits such as processing more than 3,000 calls per month, reducing toll costs and number of lines as well as networking eight locations together to share centralized applications with 165 users.

Edited by Maurice Nagle