Mitel, a company that offers business communications solutions, has recently announced that Gartner Inc. has positioned the company in the Challengers quadrant of the latest Magic Quadrant for Contact Center Infrastructure.
"With the ability to engage customers, maintain satisfaction and build loyalty, customer-facing contact centers have become a strategic application for many organizations, and a targeted growth area for Mitel, along with cloud communications. We believe our change in placement from the Niche quadrant to Challenger quadrant in the Gartner Magic Quadrant validates that strategy and shows our ability to enable loyalty-building customer experiences," said Chris Courneya, GM, Contact Centers, Mitel, in a statement. "With our resolutely customer-driven focus, we aim to continue to challenge and be a leader in the industry, and offer the broadest and best options for immersive customer service solutions."
Mitel claims that its solutions easily connect employees, partners and customers — anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers a maximum choice with one of the industry's broadest portfolios and the best path to the cloud. Mitel has amplified its contact center focus through its network of channel partners. The company has more than $1 billion combined annual revenue in the U.S., 60 million end-user customers worldwide, and #1 market share in Western Europe.
Recently, the company was named among the best 5 business VoIP providers for 2014 by Voxilla.com. They analyzed prices, customer reviews, features and more to derive the rankings. The officials from Voxilla.com said that Mitel has a highly adaptable service that can be tailored to fit the needs of their clients. Their client service staff is friendly and very helpful with any inquiries that come their way. Mitel's MiCloud business VoIP system can save a business a ton on their monthly bills and enhance the quality of their relationships with other businesses.