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Residential Programs, Inc. Brings Call Center Jobs to Athens, OH

SIP Trunking Featured Article

August 04, 2014


Residential Programs, Inc. Brings Call Center Jobs to Athens, OH


By Michael Guta
TMCnet Contributing Writer

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The Internet, smart mobile devices, and social media have made it possible for businesses to provide better customer service than ever before. The ability to interact with customers at any given time using multiple channels also means consumers now expect better customer service with the companies they do business with. Although these new channels provide more opportunities, call centers still command a large percentage of how consumers interact with organizations. Residential Programs, Inc.(RPI), provider of multiple marketing solutions, has announced it is opening a call center in Athens, Ohio, bringing 100 new jobs to the community.


Athens Messenger staff journalist, Steve Robb, reported RPI has leased 7,500 square feet of space for five-year with an option for an extension. The new call center will initially hire 100 full and part-time employees, with the goal of growing to 150 or more.

The center will be handling incoming customer service calls for the company's customers, as well as some outgoing sales calls performed throughout the day and night. According to people familiar with the agreement, employees will have a base salary plus opportunities for commissions and bonuses based on performance. The company will start the hiring process starting September first, with the goal of starting operations by the end of the month or early October.

Robb also reported the company did not receive any tax breaks or other government incentive, adding it was self-funded.

The services RPI provides is used by a wide range of organizations to raise hundreds of millions of dollars with a fundraising process that includes: call center management and operations; direct mail; business-to-business telemarketing; data processing; lockbox services; caging services; financial reporting; and a full suite of creative services.

The residential telemarketing solution the company uses has state of the art VoIP dialer technology that delivers access to a pool of professional call center agents to deliver the right message for the customer. This includes having strict compliance resources and ensuring they have been implemented when it is time to launch a campaign.

According to RPI, "With specially recruited and trained callers, we can contact local decision makers efficiently and courteously, while maximizing your donation results and making you a positive presence in the local community." 




Edited by Adam Brandt

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