ECT (European Computer Telecoms AG) has secured a multi-million Euro tender with a provider of cloud call center services, the company has announced. According to the terms of the contract, ECT will deliver its INtellECT Next-Generation Intelligent Network and effECTive Network-Based Contact Center to this service provider.
The effECTive Network-Based Contact Center suite enables users to better manage their Number Translation Services (NTS). It also allows them easy access to the effECTive Visual Callfow Builder (VCB) and hence, it can be called a complete browser-based solution. The Agent Workplace is another unique feature of this suite that allows call center agents to handle the complete call processes.
ECT’s cloud based contact center solution makes life easier for home based agents. Agents can easily access its features, as all of them run from a browser. It also enables any new customers of the company to offer contact center seats on demand. The effECTive product line can be very easily configured to cater to the individual demands of the customer.
“Having paid close attention to market demands, we are uniquely able to deliver just what this demanding provider asked for,” explains Metin Sezer, Product Manager for Network-Based Contact Centers at ECT. “One of the greatest advantages of our product is that our customers can use one platform to offer the service via resellers. On top comes the great flexibility afforded by on-demand agent seats.”
ECT has always been offering new products and services to its customers to make their businesses run smoother. Recently, the company announced its new website http://www.ect-virtualpbx.com for carriers and service providers. This enables users to host PBX functions on their mobile networks. This also opens up the market as operators can compete with vendors of premise-based PBX gear, the company has stated.