INGATE

SIP Trunking Featured Article

August 29, 2014

Toll Fraud a Growing Concern as SIP Trunking Goes Mainstream


By Mae Kowalke
SIP Trunking Report Contributor

The good news for the VoIP industry is that SIP trunking is finally finding widespread adoption. As the industry evolves, however, security now is the order of the day.

“SIP trunking is no longer a nicety, it is a necessity,” noted Steven J. Johnson, president of SIP trunking provider Ingate Systems, during a chat with TMCnet at ITEXPO Las Vegas earlier this month. “AT&T is planning to move most of their TDM customers to SIP trunking within the next six to seven years. So we know now that SIP trunking is real.”


Resellers are looking for partners to bring SIP trunking to businesses of all sizes, and everybody is gaining from the benefits of SIP trunking. These benefits include cost savings, disaster recovery improvements, the ability to have call processing control in one location and local numbers around the country.

As SIP trunking adoption grows, though, the issue of toll fraud becomes a pressing one for the industry.

“There are companies that have installed PBXs on public IP addresses, they don’t take the appropriate precautions to change passwords and the credentials to get into the device,” noted Johnson. “And as a result, people who are malicious on the Internet have found ways to exploit that and to actually use those services to their own benefit without actually paying for it.”

This makes the use of session border controllers (SBCs) all the more urgent.

“That toll-fraud piece is definitely something that the SBC prevents, and it is something that we truly encourage for all the people who are installing SIP trunking to consider as a critical element of their design and implementation,” he added.

“You have to consider it very analogous to a firewall in the data world,” he said, “but this is specific to SIP and frankly does far more than a typical firewall would do in terms of routing, security and fixing up protocols between service providers and PBXs.”

Right now far too many cybercriminals are hijacking IP calling, and some claim that the losses are greater than that caused by credit card fraud. SBCs can eliminate this problem, but many firms are still ignorant of the risks from not protecting against illegal SIP trunking use.

So the next step in the evolution of IP calling is beefed-up security.




Edited by Maurice Nagle
Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.