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February 27, 2015

Birch Communication Upgrades TotalCloud PBX Platform


By Michael Guta
TMCnet Contributing Writer

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The ability to scale and be flexible enough to adapt to any market condition is an essential component in today’s communication solutions for businesses. Not being able to make these changes as needed when the market warrants it, can hinder the organization from being able to compete. This has resulted in more companies migrating to cloud services to have these options at their disposal. In light of these events, Birch Communications, provider of communications, network and cloud, is improving its TotalCloud PBX (News - Alert) platform to address scalability issues as well as adding more premium features.


Even though on premises communications platforms are effective, the capital and operational expenditure required to maintain such installations is too expensive for the vast majority of organizations. Cloud PBX solutions are an alternative to these expensive infrastructures, allowing virtually any business to acquire the services with professional grade results.

As an enterprise-class phone system, the TotalCloud PBX platform is hosted with Birch Cloud, an SSAE16/SOC3 certified secure infrastructure. It includes the latest technology of hosted phone systems designed to integrate multiple solutions as part of the unified communications platforms businesses need today.

The new upgrades include, Birch Communicator (for desktop and mobile), interactive voice portal, collaboration calling and parking extensions. Additionally, it provides:

  • Birch Communicator App. – which includes a softphone application that extends TotalCloud PBX to iPhone (News - Alert) and Android mobile phones with all the features, while maintaining personal and business persona on the same device.
  • Birch Mobile Phones – offers a range of the latest phones and devices that integrate with TotalCloud PBX.
  • Business-class communications with Service Level Agreements (SLAs) – the company’s data centers provide 100 percent Core Uptime and Enterprise Quality of Service Guarantees with its broadband network.
  • Scalability and flexibility – This includes no limitations on users with the ability to expand and grow by seat. The company also offers metered and unlimited plans for creating tailored solutions to address the particular needs of their customers.

“With Birch's simplified, straightforward TotalCloud PBX product, customers can safely rely on one trusted service provider for all of their business communications and cloud needs,” said Vincent M. Oddo, president and CEO of Birch.

 The digital environment has forever changed the way we work. Employees are no longer limited where and when they can work because of the accessibility the technology provides. Using cloud solutions to communicate and collaborate with their colleagues and customers, they have become more efficient and productive. The Birch Communications’ TotalCloud PBX platform extends this capability to small, mid-sized, enterprise and wholesale businesses.




Edited by Maurice Nagle
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