With session initiation protocol (SIP) trunking gaining plenty of ground in the market, this new communications tool is landing plenty of attention, and lots of new developments. But with new developments comes new possibilities for use, and figuring out just which uses are the best isn't always easy. Now that we've got a weekend afoot, we can make the process a little smoother by pointing out the biggest events in the field, which we'll do with our Week in Review coverage!
First, Cablevision brought out news in the form of its Optimum Voice SIP trunking system. The system in question was certified for use with the latest version of 3CX's software-based PBX system, and allows for an office voice over Internet protocol (VoIP) system to connect to the public switched telephone network (PSTN). Now that Optimum Voice works with 3CX's systems, the result gives 3CX users access to several new voice features available at Cablevision's Paul Strickland calls “simplified configuration.”
Next came news from Grandstream, as its line of phones got some valuable certification from Metaswitch. The certifications covered both the IP video phone line for Android, and the DECT cordless phones for hosted unified communications (UC) solutions. This certification helps establish that the devices will work for customers using Metaswitch's hosted IP telephony platform, allowing customers to confidently select both platform and endpoints at once.
The idea of security for SIP trunking came in next, and at a good time. With several major security breaches still fresh in our collective memory—companies from AOL to Target took hits here—it's easy to wonder how to protect SIP from outside intrusion. A session border controller (SBC) can offer up several breeds of protection to help keep SIP systems safe, thanks to encryption for signaling and media alike.
Then we had a look at Avtex, who took an important step by acquiring Digital Voice Systems (DVS), which brings together two major forms in the field of customer service. Avtex is commonly regarded as a leading name in integrated customer experience solutions, and DVS is a complete contact center, enterprise communications, and customer relationship management (CRM) provider. The two together, in turn, allow Avtex to provide several new options under one banner.
Finally came news from Xorcom, who announced that its new CompleteSBC system was ready to ship. With CompleteSBC, users of Xorcom's line of CompletePBX tools can add session border controller (SBC) functionality to the tools, thus providing a greater level of protection for SIP trunking environments. This move is expected to turn out quite well for Xorcom's users, especially as VoIP tools catch on and provide more opportunities for hackers to gain access to systems. An unprotected PBX system, according to Xorcom's Eran Gal, could be compromised in less than 30 minutes.
That was the week that was in SIP trunking, and clearly, plenty was going on here. Several new developments, coupled with new looks at the impact of security, meant that a lot happened this week. So be sure to join us back here for all the latest from our global online community, and every weekend for our Week in Review coverage!