There is very little doubt that the VoIP industry is only getter bigger and stronger the further we move into the 21st century. The DICE corporation is one of those firms that is seeing an increase in the use of technology as well as the ways in which that technology is used. The company recently talked to Security Info Watch about the growth of its software sales, as well as the increase to Telecom problems that have been encountered by a number of firms that work in this particular business sector.

“As a software automation supplier, DICE would see carrier service problems when a center reported communications outages. We could see that our software was running, so clearly the issues lay in our client’s telecom network.” Cliff Dice, the founder and chief engineer of DICE told the website. The executive added that the firm didn’t have a readily available way to troubleshoot these problems but the company was forced to address them head on because they were the hosted solutions provider especially since they had grown into being a relied upon provider for telecommunication transmissions.

DICE ended up dealing with the issue by investing in a new kind of workforce that had a new kind of skill set. These people were coming with skills that had never been used in the automation software supplier market. The company also created a telecom carrier focus group that was to look solely at telecom issues. Finally, the firm built itself new software, that gave it an unprecedented level of control over the telecom signal paths, and this allowed DICE to ensure call delivery even during the most hazardous call times and in the most difficult environments.

In the end, DICE feels as though the massive number of steps the company took in order to take on VoIP issues head on, instead of trying to work around them or ignore them completely has led to success. The firm has better control over its communication paths and routes. The firm can now also route calls with the telecom network that would give other firms fits.