Wilson Sporting Goods, a global manufacturer of sports equipment, recently upgraded its communications to the 3CX Phone (News - Alert) System. The switch in providers has reportedly allowed Wilson to lower its operating costs and gain the flexibility of phone clients that will work on any mobile handset.

The 3CX announcement states that Wilson previously used a private branch exchange installation from Avaya (News - Alert). Connecting Wilson's more than 1,600 global employees became expensive with that platform, so it sifted through a number of providers that could lower overall operating costs while also remaining full-featured. Wilson eventually chose the 3CX system which, in part, offers clients which will work on iOS and Android (News - Alert) mobiles as well as Mac and Windows desktops.

Felipe Garcia, the IT director of infrastructure and services in the Americas for Wilson, commented on his company's positive experience with 3CX and the focus that company has on making its software full-featured.

“3CX is forward thinking, it developed a robust software PBX (News - Alert) with hypervisor in mind and its communication solutions are a great fit for organizations of any size,” Garcia said.

The largest focus 3CX takes in its own announcement is about the cost savings that Wilson was able to realize after making the switch. Although 3CX did not mention the cost of its own services compared to the system it replaced, it did mention that they were significant enough to meet Wilson's demands for a PBX that would allow for a distinct lessening of expenses.

TMC's review of the 3CX Phone System late last year was positive. It notes the experience of installation and usage as part of what makes it a “solid buy.” A different review from earlier this year shows that 3CX has also entered into the realm of WebRTC. This is what can make connections between desktops and mobiles possible and simple. There is voice and video calling between devices and users can create hyperlinks to their own Web addresses to allow users to make calls through their browsers.

For Wilson, this could help connect employees with one another and could also allow for better interaction with customers. The phone system is only reportedly installed at Wilson's Chicago headquarters, but there are plans to extend connections to all its offices throughout the U.S.