Enterprise and mobile communications provider Mitel (News - Alert) recently announced that it has acquired TigerTMS – a company which provides software for the hospitality industry.

The report from Mitel suggests that there is a growing need for technologies that will shape guest experiences in hotels. Those technologies will manifest, for example, in mobile applications that give hotel guests the ability to book rooms instantly and from anywhere. They can get detailed views of what their rooms and options will be and check in without hassle once they have arrived. Rich McBee (News - Alert), the president and CEO of Mitel, said in his company's announcement that he believes such applications can change, for the better, how guests live out their hotel stays.

“Technology is rapidly changing the hotel guest experience and creating new and differentiated services that can deliver information and services directly to the personal mobile devices of hotel guests,” McBee said.

TigerTMS has an established reputation with many world-class hotel chains such as Hyatt, IGH, and Marriot and will bring a number of its own applications to the Mitel line of products. Mitel will be able to add its voice communications platform to TigerTMS's Hospitality Interface Aggregation and Call Accounting platforms as well as its proven voicemail and wake-up tools that give guests the power to control their incoming calls to a hotel and their schedules through simple sleep alarms.

McBee further stated that he wants Mitel to be “the vendor of choice” for enterprises in the hotel industry. This wish could come with the 30-plus years of management experience that Mitel will gain from the addition of Simon Udell, the CEO of TigerTMC, who will become Mitel's General Manager of its Business unit.