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July 10, 2015

Four Tips for Building a Well-Rounded VoIP Infrastructure


By TMCnet Special Guest
Shraddha Tewari


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The “bad outdated era” of traditional telephony is over. Traditional lines have been completely replaced with Voice over IP (VoIP), which is far beyond just the cheaper replacement for legacy voice services. The straightforward appeal of VoIP, i.e. convergence of data and voice into a unified network, enhances productivity and lowers costs. It delivers the promise of transforming how businesses do business. 


The IP gateway is an opportunity for businesses to expand in ways that traditional voice solutions never could, and inside VoIP system lays a multitude of efficiencies. The most potent indicator in VoIP’s ripple is its capability to process the functionality of Unified Communications (News - Alert) (UC), which in turn will harbor the emerging popularity of virtual workplaces. 

Adopt the Right VoIP Gateway

Irrespective of location, VoIP systems have come a long way in supporting delivery of phone services to users. Video and data on one line through the IP gateway serves as the route that unites your solution to everyone outside your network. You should know codecs and protocols that are supported in order to ensure your VoIP gateway is functioning with other elements of your system. This is a must have for the organizations that want all the tools to be incorporated in its unified communications (UC) solution across remote users or WAN.

High return rate and enhanced productivity are certain to happen with the voice over IP gateways. Leave the task of Installing and configuring a VoIP gateway to a professional.

Recognize your Service-Oriented Architecture (SOA)

Architectural style of service-orientation helps to determine the level of integration between in-use business applications and your organization’s communication. The SOA-based platform promotes the extension of communication information to business procedures which is generally known as communications-enabled business processes (CEBP).

Image via Shutterstock

Mobile-VoIP Technology: Use Cellphones as VoIP Phones

Viber, Skype, and Google (News - Alert) Hangouts make it possible to answer the VoIP call anywhere, anytime. Never miss a business call. In the café or on the road; take your business along with you wherever you go. Messaging, making or receiving calls, video or audio conferencing are all possible through your smartphone. 

Ensure proper planning and security measures before you choose to introduce mobile elements into the network. Infrastructure for tablets and smartphones must be in place in order to make Mobile VoIP Technology a segment of your Unified Communications (UC).

Ensure Redundancy in Business Communication

Gone are the days when just to ensure data redundancy PC’s storage was supercharged with RAID systems. Ensure switches, servers and other crucial components of VoIP framework are able to seamlessly make the shift to backup components, in case the primary ones fail. The present era of business communication demands testing of your equipment and processes on a regular basis to ensure equipment functions properly in the event of any kind of failure.

Reduce upfront costs, operational expenditure by incorporating a VoIP system that can manage multiple business functions. VoIP phone system can be integrated with multiple business platforms. Let’s take a look at some of the software which can be integrated with Voice over IP phone systems.

Features that Support Cloud Backup: Many businesses are not comfortable with hosted VoIP services, and worry about what will happen if the provider fails to provide sufficient information about call records, client data, customer contact information and other information related to business communication. Leap into the world of automation. To automatically copy VoIP data, consider a cloud backup service provider.  

Hiring/HR Software: Recruitment software keeps records of candidates and resources, and performs search on prospective hires. Blending VoIP phone system with recruitment software further streamlines the enrollment process. Gathering candidates’ applications, contact information, letters of recommendation and any analysis performed on the candidate will be done automatically. This allows you to ask relevant questions and better assess candidates during the application process.

Customer Relationship Manager Software: Organizing, managing and analyzing customer data is done on CRM software. Integrating CRM software and VoIP phone system on the same platform allows CCE to gather information about the customer quickly. The duration of the call, what they asked about and other information can be easily gathered through this process. This helps to build a strong customer relationship and keep a track of customers effectively.  

Book Keeping/Accounting Software: Records of all your financial transactions and accounting data can be easily managed with accounting software. Integrating CRM software with VoIP telephony can help your accounting team to keep a track of all transactions from various devices regularly, and also recognize any discrepancies as soon as they occur. Reminder calls can be sent to clients who haven’t paid for their bills or supplies. 

Increased productivity, enhanced revenue, and streamlined functions offered by VoIP PBX (News - Alert) telephony are only some of the benefits that make it a must-have to smooth out business communications.

About the Author: Shraddha Tewari, a skilled and accomplished ‘Research & Development Executive-IT’ and ‘Editor’ possesses diverse professional experience in developing creative and technology oriented content and is formally associated with AcecloudHosting and TheRealPBX. She keeps a strong interest in reading and writing about technology, cloud computing and latest software developments. She can be reached via [email protected] or followed @tewarishraddha1.




Edited by Dominick Sorrentino
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