The student loan crisis has become one of the biggest issues affecting the U.S. economy. With the amount of debt estimated at more than $1.2 trillion, hundreds of thousands of students are facing financial uncertainty as they try to pay off their loan.

Organizations in the educational financial services are looking for solutions to connect with their customers with more efficiency so they can make the necessary arrangements to start receiving payments. Williams & Fudge, an educational financial services specialist, has selected Noble Systems (News - Alert) Corporation to improve its student loan management and receivables recovery process for colleges and universities.

Noble Systems provides unified communications (UC), business process management and analytics. This includes multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools. With more than 4,000 client installations around the world and tens of thousands of agents using its platform, it manages millions of customer contacts daily.

The solutions Williams & Fudge chose includes inbound/outbound/blended contact processing, IVR, digital recording, manager interface, and mobile management technology. The organization is looking to improve its recovery efforts of student loans and other educational-related receivables.

Using the patented TCPA Compliance solution from Noble, Williams & Fudge will ensure that doesn’t violate any regulations regarding the adherence of mobile calling practices.

“In order to provide the level of service that our educational partners expect, our receivables recovery efforts must be unmatched . . . We believe the inbound and outbound contact functionality and manager tools can help us realize a true increase in RPCs and get the most out of each interaction,” said Bob Perrin, President of Williams & Fudge.

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution designed to help control costs by managing blended voice, email, and Web-based communications to improve operational efficiencies. According to the company, it is able to manage the contact programs of its customers with an integrated relational database, script and center management tools and real-time reporting.

“Williams & Fudge is migrating to a system that will strengthen their financial recovery operations exponentially – agent training time will decrease, regulatory compliance will be maintained, and productivity will improve,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems.