From the SIP Trunking Experts

September 03, 2015

The Questions You Need Answered Before Selecting a VoIP Provider

By Oliver VanDervoort Contributing Writer

As we move further into the 21st century, there is very little doubt that the business VoIP market is getting bigger all the time. With more companies joining the fray every day, the biggest question customers face is whether or not they are hiring the right companies to service their VoIP systems. Luckily, organizations like Beta News are now able to provide us with a kind of template as to what people should look for when considering one company over another in servicing their VoIP needs.

There are a number of questions that any company should be asking their VoIP provider in order to get to the bottom of whether or not the prospective provider has what the customer needs. Among the most important questions to be answered before signing on the dotted line is, “what kind of support does the company offer?” A good VoIP provider should be able to offer support 24/7 365 support. There is a special bonus if that support is American based but it’s not something that is going to be very cheap and not something you absolutely need.

Another question that should be asked before selecting a VoIP service provider is just how quick a company is willing to adopt new technologies. This can either mean something that will better protect your network from outside intruders or just something that will allow you to have access to the newest gadget shortly after it hits the market. While cost shouldn’t be the driving factor over competence or performance, few companies go into a situation like this with a blank check for a budget.

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Getting a look at what kind of contract is offered and what the cancellation fees are will allow you to know just how hard it will be to leave if service isn’t to your liking. The best firms are also looking to bring customers in by offering something like a trail period. Firms with strong trial periods allow you to get a feel for what they offer and make a more informed decision.

Edited by Dominick Sorrentino
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