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September 11, 2015

IR Prognosis Announces Support for Avaya IP Office Platform


By Frank Griffin
TMCnet Contributing Writer

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Managing critical IT infrastructures and communications ecosystems is getting more complex as more devices, apps and platforms are introduced. For companies looking to find the right solution for their particular need, it is no longer just enough to find a service provider. It is equally important to find a performance management solution to see how the product is panning out. The Prognosis for UC line of communications experience management solution from IR, a global provider of proactive performance management software, has announced that it is supporting the Avaya (News - Alert) IP Office platform.


The Avaya IP Office Platform is built for the midmarket with a powerful and intuitive communications solutions so businesses can connect and collaborate in real-time without limitations.

The Prognosis (News - Alert) for UC, along with Avaya has carried out joint developments to improve operational efficiency for IP Office users. This has delivered a tool to more effectively manage their performance and identify problems before they become an issue. According to IR, it is the only performance management solution to provide in-flight data on Avaya SBC-E, as well as end-to-end voice quality and call visualization.

This gives service providers real-time, 360 degree end-to-end visibility to deliver service assurance to customers using Avaya’s midmarket engagement solution. It is fully compliant with Avaya IP Office 9.1 and it gives service providers offering Avaya IP Office Unified Communications (News - Alert)-as-a-Service, hybrid or on-premises to mid-sized businesses the best position to capture market share and drive higher margins.

Image via Shutterstock

“Clear and reliable communication is crucial to every company, but maintaining and supporting that level of reliability can be complex and time-consuming, especially for companies without the resources to do so,” said Darc Rasmussen, CEO, IR. “This puts a lot of pressure on Service Providers to keep these customer communication solutions running smoothly and within budget. Prognosis for UC virtually eliminates any issues before their customers even notice, allowing for more time to focus on ongoing services.”

Unified communications performance management solutions from IR lets organizations see their entire UC environment from a single point of view and identify problems early and in real-time.

“Communications issues like one-way audio and dropped calls are costly not only for any midmarket business, but also the partners that support them,” said Eric Rossman (News - Alert), Vice President, Developer Relations, Avaya. “Prognosis for UC gives our Avaya IP Office customers and partners enterprise-class proactive visibility into their VoIP network to quickly diagnose issues in an intuitive manner, maximizing return of investment through reduced ongoing support and staffing costs.”

The solution is available now from Avaya, its channel partners or directly from IR.




Edited by Dominick Sorrentino
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