Session initiation protocol (SIP) trunking is a two part experience. The software is a major part of the operation, helping make those all-important connections. But ignoring the hardware involved is done at one's peril, and Polycom has a potent new addition to its VVX lineup in the VVX D60 Cordless Handset.
The VVX D60 is geared more toward the smaller business that still needs the flexibility to readily move from one part of a building to another. It can be set up in minutes, using the same provisioning and management that the deskphone versions use. It also handily works with most infrastructures already in place, and that degree of interoperability means further savings in time and a reduced need for upgrading to put the D60 to work.
But it's not just about mobility; the D60 offers acoustic echo cancellation systems for better clarity in the call, as well as background noise suppression systems alongside Polycom's best developments in voice quality. Polycom's senior vice president for product management and worldwide systems engineering, Ashan Willy, noted that collaboration technology wasn't a “one-size-fits-all proposition,” and so a variety of devices were needed to get collaboration systems into as many hands as possible. The D60, Willy noted, was just right for those workers who needed to be mobile while still on premises. Those interested in getting hands on the D60 can do so starting this December.
Since the D60 can be brought in in less time, and also at less expense, that's a positive sign toward improved profitability. There's no real need to upgrade systems to accommodate the D60, and its simpler setup means that the IT arm won't be busy all day just hooking it up. But the D60 can also represent gains in revenue, as employees who can move about freely are better able to collaborate and get information faster. That means that finished product improves and customers get a better likelihood of first-call resolution, points that add up quickly in determining whether customers become repeat customers or not. Better product, better customer experience, better collaboration...these things commonly add up to better revenue and better profitability for the business.
While the handset nature doesn't exactly help for larger operations—only one user at a time can really use the D60—for smaller businesses, for retail operations, and even for larger organizations that need a limited mobile presence, it could be just the thing. It's not going to be just the device that everybody needs, but it should prove valuable for smaller operations.