At last month’s ITEXPO, TMCnet secured an exclusive interview with Frank Fawzi, President and CEO of IntelePeer, to discuss IntelePeer’s announced combination with Advantone. Fawzi sat down with TMC’s Allison Boccamazzo to discuss IntelePeer’s business model, the benefits of the Advantone merger, and what that merger means for both clients and the market.
IntelePeer is a cloud communications enablement company that provides the usual communications solutions (SIP Trunking, HD Voice, video messaging, and a cloud platform). The company prides itself on its customer service and quick implementation, which Fawzi demonstrates with a great story in the video (check it out below).
Fawzi broke down the history and business model of his company: IntelePeer, founded in 2003 and growing rapidly since, primarily sells its services through child partners to enterprise customers. It works with leading UC partners (Fawzi listed “Microsoft, Avaya, Broadsoft, Cisco, and other providers,” to name a few) to provide a platform for voice messaging enablement and other UC solutions.
IntelePeer serves over 1300 enterprise customers and will be expanding shortly. Thus, they needed a way to revitalize and upgrade their cloud offerings.
Advantone became the solution to IntelePeer’s problem. The leading cloud contact center company has developed a host of cloud infrastructure, services, clients, and technical experience that IntelePeer will now roll into its own product line.
Addressing the specific value of the new acquisition, Fawzi said that Advantone will bring “a more extensive set of capabilities…which includes virtual ACD from the cloud, virtual IVR from the cloud, as well as predictive dialers and other capabilities that cloud contact centers rely on every day.”
He goes on to explain the full benefit of that acquisition, outline IntelePeer’s core competencies, and elaborate on the company’s success in the interview below. Check it out, then be sure to catch Advantone’s ITEXPO interview for the flip side of the story.
Here’s the full interview: