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November 30, 2015

Integra Launches Unified Communications Cloud Voice


By Casey Houser Contributing Writer



Integra, a company that offers a range of networking and communications services and software, has announced the launch of its new Unified Communications Cloud Voice software.


This product will give enterprises the option of handling all their communications needs in the cloud. The entire package is located on remote servers, and Integra offers assistance with setup and ongoing maintenance to make sure that all employees have access to their voice tools at every moment of the day. As with all hosted software, this means business officials can access their communications network on servers that Integra maintains, and the initial installation, desktop testing, and training from Integra will make sure that everyone involved knows how to use the system.

Jason Koenders, the chief technology officer at Integra, commented on how the UC Cloud Voice fits alongside its other virtualization and data center services.

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“Integra brings decades of experience and expertise to the table with our UC Cloud Voice offering,” Koenders said. “Coupled with our leading virtualization and data center capabilities, Integra UC Cloud Voice allows us to provide a solution that leverages the scale and accessibility of a cloud-hosted solution that enables our customers to improve communication and teamwork without capital expenditure or technology support overhead.”

The last part of that statement marks a big part of what can make the cloud a good fit for many businesses. Integra handles all the expenses with regard to server maintenance, as mentioned earlier, and it also ensures that its software is up to date. Any updates can come quickly down the pipe to all registered clients. There are no servers to configure for individual clients, so they may only need to complete a quick software update before having access to all the latest features.

UC Cloud Voice mainly targets call centers. It offers call routing, collaboration features, and even support for mobile as agents work from inside and outside the office. It can work for businesses large and small and can cater to the needs of managers by giving them workforce management tools that include forecasting and scheduling.

This release comes not long after the company acquired opticAccess and, as part of that acquisition, 3,500 miles of an established fiber network that stretches from Seattle to San Diego. Clearly, these products all build upon one another in the behemoth of offerings that Integra puts forth. It can now support the types of hyper-fast data connections that enterprises crave while also guaranteeing use of a solid contact center product on the other end.




Edited by Kyle Piscioniere
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