The one thing enterprise want from their communications solutions is interoperability with any device, platform or region. One way to get rid of those barriers is by using an open platform, which is how mobydick was developed. The communications without borders software, as it calls itself can now be accessed by service providers in Romania as Pascom announced NetVoIP’s approval to be a value added reseller in the country.
The mobydick platform has open standards for delivering business communications solutions based on Asterisk. This allows the platform to offer phone systems for businesses that can be scaled to address any demand and the flexibility to integrate propriety solutions.
These features gives organizations the ability to deploy communications solutions with greater control. The platform has been designed to lower the dependence of IT administration with an easy to use admin interface so users can access the resources they need without dedicated personnel. According to Pascom, this will provide a boost in productivity by optimizing workflows and increasing efficiencies.
As a voice over IP and linux solutions provider, NetVoIP specializes in providing CRM and contact center solutions within the SMB market place in Romania. With this agreement, the company will support Pascom in increasing the market share of mobydick throughout the country by delivering value added services to its customers.
“Thanks to pascom’s excellent products, we are now in a position to offer end-users a high-quality Contact Call Center system at a fraction of the cost of a traditional system,” said Alexandru Mitrus, Owner SC NetVoIP SRL.
In October of 2015 Pascom announced the release of mobydick 7.11, which introduced more innovations to the open platform. More specifically, the update addressed the current collaborative environment that currently exists in the work place as well as the significant improvement of automatic call distribution (ACD) within contact center environments.
Skill Based Routing is one of the innovations in the ACD system, which makes it possible to distribute incoming calls to agents that have specific skill sets. This could be speaking the preferred language of the caller or having a clear understanding of a particular product or service. By quickly routing the caller with the right agent, contact center performance will improve.
“Skill based routing has been an often requested development by our Call Center customers and we are pleased to be able to say we have listened and delivered and in doing so have grown our mobydick software into a very cost effective IP phone system solution for Call Centers that is also equally at home within office environments,” said Mathias Pasquay, CEO and founder pascom Netzwerktechnik GmbH.