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November 06, 2009

Unified360 Welcomes Rasa Floors

Rasa Floors & Carpet Cleaning, described by Unified360 officials as "one of Texas' fastest growing floor and carpet cleaning companies."

Rasa Floors wanted something to help "streamline communication with customers," according to Jim Barker, CEO of Unified360, saying it wanted "a way of integrating their telephony infrastructure and systems with the core database and CRM."

In mid-2009, Unified360 helped Rasa upgrade its voice and data network to use more intelligent MPLS and SIP transport methods. After putting that network in place, Unified360 rolled out Cisco (News - Alert) voice and data infrastructure for Rasa, including phones, soft phones, unified messaging, reporting, and recording.

"The team at Unified360 did a fabulous job of managing this major technology rollout for our business," said Michael Rasa, CEO of Rasa Floors & Carpet Cleaning, in a statement. "This project was so important that we went to the extreme of checking multiple Unified360 references, going onsite to visit their reference sources, and visiting their offices on multiple occasions."

Unified360, a Premier business partner with Cisco Systems (News - Alert), is based in Dallas.

The company does seem to do well in the sector: Recently, Antares Homes, a Texas-based energy efficient home builder, selected Unified360 to "enhance its client communications services."

Antares said that building an ENERGY STAR (News - Alert)-certified home "makes a statement about its commitment to the environment" and the company has been "quietly setting world-class benchmarks for energy efficiency, air quality and environmental responsibility, then setting them higher."

Unified360 officials said they "reintroduced Antares to the idea of implementing a VOIP communication system, this time under their own roof, since Antares faced challenges with the hosted VOIP solution they were already using."

By using the new technology, Antares said it has significantly improved the communication with its prospective clients. Antares officials said that customers who call their 800 number aren’t tortured with layers of voice response scripts.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

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