Research and consulting firm Frost & Sullivan (News - Alert) has conferred its prestigious 2010 Customer Value Enhancement Award to PAETEC Holding Corp. in recognition of its Voice over IP Access and Session Initiated Protocol (SIP) Trunking Services.

PAETEC's (News - Alert) VoIP services offer advanced features directly from PAETEC's network and include its Dynamic IP with SIP trunking product to support customer premises-based telephony, and the cloud-based Hosted IP Telephony. With the help of PAETEC's national Multi-protocol Label Switching (MPLS) IP network, both support single- and multi-site businesses.

In its best-practices research report, 'CEO 360 Degree Perspective,' Frost & Sullivan stated that PAETEC's 'core IP-MPLS network helps it deliver VPN and IP trunking services with superior availability and reliability than those of its competitors. With its multi-gigabit core, PAETEC can provision high-bandwidth applications, including high-definition voice and video, which allows the company to provide hybrid VoIP services, such as integration between IP trunks and legacy PRI (primary rate interface) services.

'We're honored to receive this tremendous recognition and validation from the analysts at Frost & Sullivan,' said John Chapman, senior vice president of marketing at PAETEC. 'Our strategic product and technology decisions are based on direct and vital feedback from CIOs, and telecom and IT Managers in more than 60 customer advisory boards around the country. The direction from our base allows us to sell more advanced solutions.'

With the help of PAETEC's offering, legacy customers can be put on the migration path to value-added IP services. The company has been investing continuously in IP assets and Frost & Sullivan believes that this will help in delivering next-generation services such as SIP trunking and associated value-added application integration.

Recently, the company announced the nationwide release of the PINNACLE Online software suite. The mid-market network customers through PINNACLE Online expense management solution are offered with the primary management functions of the award-winning PINNACLE enterprise solution which is delivered as a Software-as-a-Service monthly subscription with no software installation. PINNACLE Online provides organizations a unified real-time view of their services and assets.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.