August 10, 2010

Splash Selects Unified Communications Solution to Replace its Aging Phone System

By Carolyn J Dawson
TMCnet Contributor

Splash is a global design and production agency. The company is headquartered in London with offices in New York and Portland Oregon. Recently, the company has chosen Swyx which is a reputed vendor of Unified Communications (News - Alert) for SMEs. This adoption results in the replacement of its aging telephone system. The SwyxWare software based UC solution is offered by Swyx gold partner GP Network Solutions (News - Alert). By joining hands with GPNS, Splash is able to avail an integrated communications platform that helps to cut down expenditure and aid in its national and international growth.

In a release Phil Hunnisett who is the Technical Manager at Splash said that “The Unified Communications package from GPNS - a combination of the SwyxWare IP PBX (News - Alert) and broadband connectivity offered a high degree of flexibility, meeting what we needed today and what we would need in the future, with options to add further applications such as voice, video and web conferencing, and it had the ability to unify our desk-top and mobile phones. It also promised a significant reduction in our call costs.”

With this adoption, Splash can also exploit a call logging platform exclusively developed by GP Network Solutions for the Swyx solution. This is a new feature added which was not available on their previous system. This feature facilitates them to keep a close track of the expenditure and phone usage. The company officials claim that after the installation of new system, the company is benefiting from noteworthy savings on calls via SIP. Also, the company is expecting to generate more savings within the first year.

Some of the benefits that Splash got after the adoption of new system are as follows:

--Better flexibility – every changes can be managed in house

--Full compatibility with the current IT platform

--Highly lessened support expenditure

--Highly reduced call expenses

--Capability to arrange audio conferencing without the need of a third-party

--Availability of staffs regardless of the location, provided that they are ‘logged in’

--Integration of voice mail with email led to the improvement of internal and external       communications

--Ability to combine its overseas offices into a ‘Unified Communications’ solution

--Availability of options to integrate with mobile phones

--Availability of options to hold web-based conferences

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Juliana Kenny